Telephony Key Terms

IT Services & IT Solutions Mississauga & Toronto

Telephony Key Terms





Conference Calling

A telephone call among more than two participants



Direct Inward Dialing (DID) is a service that allows for employees to be assigned specific numbers without needing multiple telephone lines


Interactive Voice Response

Telephony user interface that allows for the interaction between user and system through voice commands


Off-the-shelf solutions

Designed to cater to the largest number of consumers possible, but not tailored to the specific needs of individual companies

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