IT HELPDESK SERVICES
30-Minute Guaranteed Response Time . Providing managed IT services since 1993
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Free Your Business From IT Troubles
GIGE IT Solutions provides fast and trustworthy IT helpdesk services to businesses across north America.
We offer flexible options, using both on-site and remote support strategies available to resolve your issue with maximum efficiency. We guarantee a 30 minute response rate, and we guarantee instant updates on issue-progress with our crystal-clear ticketing system.
Our team of seasoned technicians are experts in handling problems ranging from hardware failure, to server and network issues, to internet security. By offloading your IT issues to us, you free your company to focus its time and resources to achieving success in your industry.
24/7 Monitoring and 30 Minute Response Time
Why Choose GIGE IT Solutions’ Helpdesk Services?
GIGE IT Solutions has over 15 000 technicians providing coverage over North America. With a 30 minute guaranteed response time to any service request, we ensure that any IT issue you have is resolved swiftly by a trusted provider. Flexibility is key when it comes to IT support troubleshooting. Issues can be unpredictable, and each customer will require different levels of assistance. GIGE IT Solutions offers numerous options, using both on-site and remote support. Crystal Clear Ticketing + Ticket Escalation Always be kept up-to-date with the status of your technical issue. GIGE IT Solutions’ ticketing system tracks the progress of all of our service requests. End-users always receive immediate updates on any progress that is made on their issue. Also, our ticketing and escalation matrix systems allow us to always assign the best technician to your issue, as well as keep our 30 minute guarantee. Proactive Problem Resolution At GIGE IT Solutions we believe in resolving your IT problems before they affect your productivity. We offer 24/7 monitoring services to always monitor the health of your devices. By doing this, we can identify, diagnose, and resolve issues before they impact your business.
Call us at +1 888 366 4443 for an immediate consult, or book a time below
HELP DESK KEY TERMS
Help Desk IT Services that provide assistance and consultations for technical or IT issues
Remote Desktop Connection A program that allows for the IT support technician to access your personal computer for troubleshooting
Troubleshooting The process of identifying and solving problems