Important Points To Discuss With A Potential IT Provider
With the large number of different IT service providers available, it can be difficult to decide on a partner to help with managing your IT infrastructure. This article aims to help with that decision by covering some of the important factors that should be considered when making this decision.
What is the MSP’s response time
One of the most important aspects to consider when selecting an MSP is its response time to issues. For many IT incidents, it is essential that the problem is resolved promptly due to the fact that leaving them unattended could often result in the issues compounding and causing more devastating impacts. Common metrics used to measure this include MTTD (Mean time to detect) and MTTR (Mean time to respond). You can read more about these metrics here.
How much experience does the organization have?
The more experienced an IT team, the more capable they will be in troubleshooting and resolving different types of situations. Ensure to check the MSP’s official website to determine the background of the organization and its team. GIGE Corporation, for instance, has over 30 years of experience designing and deploying IT solutions for small-to-mid sized organizations in North America. With a proven track record of successful infrastructure solutions, you can rest assured that your data is protected and your systems are healthy.
It is essential that you will be able to contact the IT team should an urgent incident occur. Ensure to discuss the different methods that you will be able to reach the MSP. A good provider will have several different methods of contact available, including email, phone, and instant chat.
Experience working in your specific industry
Different organizations in different industries require contrasting needs. Whether it is different budgetary requirements or data management policies, it is important to ask whether an MSP has experience working with other companies in your sector to ensure that they understand the full scope of requirements needed for your company.
It is important to always have access to your MSP during your own business hours. This is especially important for the beginning and end of days, as issues are often first noticed when arriving at the office, and should always be resolved as soon as possible to reduce the possibility of additional complications. Ensure to select a provider that has hours of operation that cover your own to ensure that your employees have access to the team during their full working hours.
What issues does the team specialize in solving?
IT issues are extremely varied in nature. From printer issues, to network problems, to hardware failure, a wide range of experience is needed to be able to be versatile enough to troubleshoot all these issues. A good MSP team has a range of skills that can tackle any issue that your organization may face. Furthermore, your organization may have different needs from the next – some companies require more support for cloud-based and remote infrastructure, while others rely more heavily on on-site support for local servers. It is important to discuss your specific needs with the MSP and whether their specializations align with your needs.
GIGE Corporation has over 30 years of cumulative experience managing the IT of organizations from a wide range of industries. Call us at +1 888 366 4443 or email us at firstname.lastname@example.org to find out how we can help your company today.