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Essential Considerations When Choosing an MSP

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Essential Considerations When Choosing an MSP

Managed service providers (MSPs) are IT companies that help organizations manage their IT infrastructure, from network security management to day-to-day troubleshooting. Choosing the right MSP to partner with can be a daunting task. The market is saturated with hundreds of potential options – so how do you choose the perfect fit for your organization’s specific needs? This article aims to provide some times to help get you started.


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How Established Is The Firm?
One of the most important aspects to consider when choosing an MSP is looking at their history. While some new firms may boast low costs or speedy service, they bring with them the risk of inexperience.
While competitive pricing is an important factor to consider, the experience of the MSP’s IT support team should take precedents in most situations. The consequences of a cyberattack incident are devastating, and having a team of highly experienced technicians at your disposal in these situations is essential to a prompt recovery.
As a result, it is essential to research an MSP’s history and years in business prior to making a decision. While older firms may require higher costs, the breadth of their experience is in many cases well worth the heavier investment.

Speed of Service
When an IT issue occurs, time is often of the essence. The longer the issue is left unresolved, the larger its impact on your organization’s productivity. In the case of cyberattack this is of critical importance. The speed at which the cybersecurity response is started is correlated with the amount of damage that is caused – the quicker the response, the more damage can be mitigated.
Managed Service Providers have service level agreements defining the response time of support that you can expect from the service team. For example, GIGE Corporation’s team is always readily available within 30 minutes of an issue, ensuring that you always have access to a team of experts at a moment’s notice.
Types of Service Plans
Depending on the needs of your organization, you may be more fitted towards pay-as-you-go plans, or monthly flat payments. Different MSPs offer various service payment relationship options, so it is important to discuss the options that would be most appropriate for your specific needs to ensure that costs are not being unnecessarily spent on services that are being underused.

Cybersecurity Package Inclusions
If your MSP will be managing your organization’s cybersecurity, it is important to know that they will be covering all your bases. In this regard, it is important to ensure that the MSP you partner with can provide services ranging from data backup management, to endpoint security, to network monitoring.
An incomplete cybersecurity management strategy can leave critical vulnerabilities that can provide areas of potential attack for cyber criminals. As a result, it is essential that the MSP that you choose to partner with covers every aspect of your cybersecurity plan.
Don’t fall victim to cyberattack. GIGE Corporation has over 30 years of experience managing the IT infrastructure of Canadian organizations. Call us at +1 888 366 4443 or email info@gige.ca to get started with us today.

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