The Benefits of working with an IT Helpdesk
Day-to-day IT support is one of the most essential parts of a company’s IT infrastructure plan. Downtime and delays caused by network issues, printer issues, or computer slowdowns can quickly add up, cumulating in enormous financial costs for your organization. We rely on computers for many of today’s daily tasks – and any small issue can quickly get out of hand if left unchecked. If left long enough, this can have negative impacts on your customer relationship and future sales.
It is essential to be able to manage and resolve hardware and software issues on a day-to-day basis. While In-house IT technicians are an appropriate solution for larger corporations, small-to-midsized businesses can save financial and time costs by employing a managed IT helpdesk service instead. Continue reading for some advantages an MSP can provide your company to help it achieve a competitive edge.
Quick and Reliable Response Times
MSPs often define set response times in their service level agreements. GIGE Corporation for instance offers a 30 minute guaranteed response time to any issue that you may encounter.
With this, you can be assured that there will be an expert technician working on your issue promptly and reliably. MSPs also versatile in their service delivery, offering both remote and in-person support, depending on the severity of the issue.
Ensure your systems are always protected outside of office hours
For in-house IT teams, issues that occur outside of normal office operation hours can be problematic. Often, you will need to wait until the next morning to receive support. However, with an MSP offering a 24-hour help desk service, you can be assured that you have access to a reliable IT professional even during these off-hours.
Combine Inhouse and MSP Services
For businesses with an in-house IT team, it can still be beneficial to employ an MSP to assist in managing infrastructure to free up your internal team to manage day-to-day issues. Alternatively, you can designate specific tasks to be delegated to the MSP. An enormous advantages of managed service providers is their versatility and ability to provide you with a customized solution that is tailored for your organization’s specific needs.
Employing an IT company to assist your company in a one-off disaster can often be extremely costly. By working with an MSP, you can not only reduce the chance of disaster with monitoring and backup services, but you are ensured access to a team of professional should disaster occur.
Protect Yourself against the Day-to-day issues
Don’t become bogged down with daily IT issues hindering your company’s productivity. With GIGE Corporation, we take the pressure off your shoulders and handle any hardware, or software problems that come up with a 30 minute guaranteed response time. Get started with us today to gain the competitive edge. Call us at +1 888 366 4443 or email firstname.lastname@example.org to speak to a sales rep.