The Advantages of Voice over IP Systems (VoIP)
VoIP, or Voice Over IP is a telecommunication technology that allow for calls to be conducted over an internet connection, as opposed to a standard landline connection. Many organizations in recent years have migrated their communications over to VoIP, as the technology contains numerous benefits over more traditional phone lines. This article aims to provide an overview of some of the most impactful advantages that your company could benefit from by migrating to VoIP.
CRM (Customer Relationship Management) platforms are widely used among organizations to keep track of client management processes for your organization. For instance, clients’ stages in the sales process and their contact information. Traditionally, members of your team would would need to manually gather this information out of the CRM platform and enter it into email or phones to contact the client. With CRM integration, these steps can be reduced as the information can be directly passed among these devices and platforms.
This can result in major savings to your company’s time, increasing operational efficiency.
Automatic Forwarding Rules
VoIP allows for customizable forwarding rules for all of your contacts, ensuring that your clients are always able to reach an available employee to take their call. For instance, calls can be routed to single or groups of team members. Alternatively, an employee who is not always at their desk can set up call forwarding to go to their mobile device to ensure that important calls are not missed.
Integrated Call Recording
One of the most effective tools of training is having access to historical examples of calls. With integrated call recording, you can make training new sales or support agents easier by providing them with a database of previous support tickets and calls.
Caller ID is an integrated feature with many VoIP platforms. Like in traditional phone line systems, caller ID provides the call receiver with information on the caller. With this, employees can identify spam calls and avoid answering them, saving them time on their day-to-day activities.
GIGE Corporation has over 30 years of experience helping Canadian organizations manage their telephony systems. Migrate to VoIP with us today by calling +1 888 366 4443 or emailing firstname.lastname@example.org.