HELP DESK SOLUTIONS
In addition to our physical and digital IT installation services and large selection of products, GigE strives to provide ongoing maintenance and support for its clients. Working from a 24×7/365 IT Help Desk, the award-winning GigE IT team promises to provide reliable and quick troubleshooting assistance to our customers.
GigE’s products and I.T. services don’t end after initial installation. Our experienced technician staff promise loyalty to our customers with on-going maintenance and technical support services, through an accessible and reliable help-desk. Not only can we help resolve your technical issues using telephone and remote-desktop connection assistance, but also through instant messaging and appointment booking services via our main website.
OUR HELP DESK SERVICES INCLUDE
WHY OUR HELP DESK
GigE is highly confident in the long-lasting quality of its products and services. As such, we loyally stand by our customer base, providing fast, reliable, and professional help-desk services on a 24/7, 365 days a year basis. Working from our location in Mississauga, Ontario, our highly skilled and experienced team of technicians are always available to assist you or your company in any I.T. issues that you may encounter.
Flexibility is key when it comes to I.T. troubleshooting. Issues can be unpredictable, and each customer will require different levels of assistance. In light of this, GigE provides multiple methods of assisting our customers, to give you the best support consultation experience possible. Not only can you contact us through our telephone or e-mail, but we also provide remote-connection services that allow us to directly assist you straight from our location. Additionally, we provide instant messaging via our main website. Finally, you can book an appointment to our office at 2 Robert Speck Parkway, Suite 298, Mississauga ON for a face-to-face meeting.
HELP DESK KEY TERMS
Periodically updated webpage with current and relevant information
Services that provide assistance and consultations for technical or I.T. issues
Remote Desktop Connection
A program that allows for the I.T. technician to access your personal computer for troubleshooting
The process of identifying and solving problems