CUSTOM TELEPHONY SOLUTIONS
Many small to medium organizations are forced into off-the-shelf solutions offered by large telephone carriers because these suppliers will not entertain customization for the smaller monthly revenue generated. As a result, they are forced to change their workflows to fit into a solution made for the general public. In light of this, GigE strives to provide custom made telephony solutions designed specifically for such companies’ workflows.
GigE’s strength lies in our ability to work closely with your company to design complete and customized telephony systems tailored to your organization’s infrastructural and financial requirements. We provide a thorough total package, beginning from system planning, to hardware and software installation, to employee training sessions. Additionally, we promise ongoing technical support to our customers through our fast and reliable help-desk services.
OUR TELEPHONY SERVICES INCLUDE
WHAT IS TELEPHONY
Communication is the definitive component of the 21st century. No company can hope to keep up in the contemporary corporate world without efficient and dependable telecommunication systems. Not only is it essential in the productive information flow within a company, but also in external communications with clientele.
Much like circulation in a body, telephony infrastructure acts as the informational arteries of a company, bridging employees, employers, and customers. Therefore, it does not only encompass the technological capability of its telephones, but also the efficiency in the organization and hierarchy of its communication. For instance, the design of its customer redirection systems, or its internal pathways. Inefficiencies in the design of these passageways will inevitably cause major informational backups, leading to inconveniences for not only the company, but also its customers.
GigE’s telephony services are exhaustive and informed. Our process involves our team of professional technicians first analyzing major inhibitions within your existing telephony systems, and then proposing multiple solutions to improve your workflow productivity. Then, we install all required equipment in a one-time, convenient setup, and lead software training sessions to help staff members become familiarized with the systems. Finally, GigE always strives to provide on-going maintenance and support services, giving your company the peace of mind of future adaptability.
TELEPHONY KEY TERMS
A telephone call among more than two participants
Direct Inward Dialing (DID) is a service that allows for employees to be assigned specific numbers without needing multiple telephone lines
Interactive Voice Response
Telephony user interface that allows for the interaction between user and system through voice commands
Designed to cater to the largest number of consumers possible, but not tailored to the specific needs of individual companies